Share your requirements
Send drawings, photos or videos, together with the machining requirements. Overseas projects can begin with these materials; physical samples can be arranged later as the project progresses.
Delivery & support
From the first drawing to support at your facility
Understand the project discussion, pre-shipment inspection, assembled delivery and technical support for your machine.
Before delivery
Requirements first. Solution next. Then a quotation.
Review the machining approach
We analyze how to machine your workpiece and develop the mechanical solution before preparing a quotation.
Inspect before shipment
Visit the factory to inspect the machine, or arrange a video inspection. Acceptance requirements are agreed for the project.
Machine delivery
Delivered as an assembled machine
The equipment is delivered as a complete, assembled machine with a toolbox. Site power, air supply and handling requirements are confirmed for the equipment.
Operation videos can be provided before shipment. Once the machine arrives, we can guide your team remotely through operation and adjustments.
Guidance in English and Chinese
- Equipment-specific operation videos
- Remote video guidance for operation and troubleshooting
- English communication for overseas customers
Warranty & service
One year, starting at your facility
The one-year warranty begins when the equipment arrives at the customer’s facility. Free warranty repairs apply to faults originating from the equipment itself. Damage caused by improper operation or other human causes is not covered by free warranty repair.
One-year warranty
From arrival at your facility, repairs for faults originating from the equipment itself are free for one year. Human-caused damage is excluded.
English & Chinese guidance
Operation videos and remote guidance are available in English and Chinese. English communication is available.
Remote technical support
Contact us at any time by email, WhatsApp or WeChat. We usually reply within one day.
Overseas on-site service
If the issue cannot be resolved with remote guidance, overseas on-site service is available and quoted separately.
Resolving an issue
Remote guidance, replacement parts, then on-site help
For covered equipment faults during the warranty year, we send replacement parts for customers to replace on site and provide guidance when needed. If your team cannot resolve the issue with our guidance, we can arrange on-site service.
Overseas on-site service is quoted separately. General technical guidance and support remain free after the warranty ends; replacement parts and on-site personnel services are charged.
Contact technical support
You can contact us at any time. We usually reply within one day.
- Email: [email protected]
- WhatsApp: +86 189 2435 3266
- WeChat support is available. Ask us for the contact through email or WhatsApp.
Start with your part.
Share a drawing or photo, the required operations and your output target. You can begin without choosing a machine.